Following an industry downturn that – by at least one account – led to a 400,000-plus reduction in the global oil and gas headcount, there are signs of a hiring rebound in some corners of the industry. The phrase “talent squeeze ” has even crept up on Rigzone in recent weeks.
For many who have left the oil and gas industry involuntarily during the past 2 to 3 years, such reports will likely amplify hopes of rejoining it. But what about those with transferable skills reluctant to return to an industry known for its volatility? Is there anything that oil and gas employers could do to keep more talent on the payroll through the next bust?
Rigzone recently posed a series of questions along these lines to executive coaches who have advised clients in a variety of industries: Peter Stark with Peter Barron Stark Companies and Priscilla D. Nelson with Nelson Cohen Consulting
Read on for Stark and Nelson’s perspectives on how oil and gas employers can manage talent differently, including another sophisticated industry’s approach to retaining human capital during lean times.
Rigzone: The oil and gas industry has traditionally experienced booms and busts characterized by aggressive hiring and then major layoffs, respectively. When times are good, companies devote considerable resources to recruit and develop talent, but they can quickly lose this valuable institutional knowledge in a layoff. Given the nature of the industry, do you think that such a volatile employment pattern is avoidable?
Stark: Major hiring ramp ups and layoffs are common in commodities and cyclical industries. There is no doubt that when companies make major layoffs, they are losing significant institutional knowledge. Successful organizations design personnel strategies to keep their core workforce employed in both good times and bad. They may execute this strategy by outsourcing specific pieces of the work to contractors as well as directly hiring individual contractors to do the work. More and more organizations and industries are turning to the Gig economy to get the work done so they do not have to make significant hires when the commodities pricing or economy improves or layoffs when the economic cycle turns south.
Nelson: Organizations can decouple how much they are growing or shrinking based on how they orient the learning needs of their employees. Employers must learn how to capitalize on the talents they have available within their organizations at any given moment. For years we have been hearing about the “knowledge worker gap” and ignoring it. Talent has been walking out the door. The aging of the workforce, the mismanagement and poor use of Gen X, the misunderstood and underutilized millennial … we’re missing opportunities everywhere to maximize the talent we have in front of us. For example: the average millennial will change jobs every 18 months. One reason we know this happens is because they are looking for growth opportunities, more ways to expand knowledge, and skills. If they can’t get it where they are currently, they will leave.
What we also know from our vast research of learning and development is that the number one reason employees stay in a position is because of their relationship with the leader they work with. If that leader is vested in their future they will ensure that they continue to grow and the best way to ensure that is through learning and development. That learning and development, in turn, helps to cement the relationship with their leader, facilitating once more, the number one reason they chose to stay with the organization and at the same time, feeding their need and desire for more ways to expand knowledge and skills.
When times are challenging, organizations still need to spend time in development. This is also the perfect time for employees to build skills and relationships with coworkers and leaders. Leaders also need to build people skills, especially in technical fields, which are often ignored, and these skills are useful whether they stay with the organization long term, or move outside the organization.
Rigzone: Can you think of any other industries that also experience a similarly dynamic business cycle but take a different, more measured approach with managing talent? In other words, is there a better way?
Nelson: The IT Services Industry would be the most glaring example that comes to mind for me. The IT Services Industry uses a model referred to as “sitting on the bench” when you are not needed for a project (or a client). You can expect to sit on the bench up to 10 percent of the time. The organization plans for this and assigns the employee to internal projects, cross-skilling and upskills.
There are other manners in which IT Services Industry and other such industries may address this as well such as:
- Sabbatical options
- Teaching at schools on behalf of the organization
- Volunteerism
- Community projects outside of volunteerism
- Other benefits
- Time off, vacations, leave, school programs or training
Stark: There are many industries that experience cycles. The produce industry, the hospitality industry and the auto industry all have up-and-down cycles. The better way is to maintain a core workforce that carries on the institutional knowledge through good and bad times. Supplement the workforce through outsourcing parts of the business as well as hiring contractors who can supplement the additional labor as needed.
Rigzone: A company that is on the rebound can certainly lure talent with money, but what are some other, less tangible steps that it can take to rebuild trust among displaced employees?
Stark: Every manager and supervisor in an organization has the responsibility to build trust through their daily interaction with employees. Behaviors like treating employees with respect, being honest, even when it costs you something to be honest, over-communicating with employees so there are no surprises and making decisions that demonstrate through the actions you take that you really care about your people will go a long way towards rebuilding trust in the organization.
Nelson: Well first and foremost let me state that trust is rebuilt based on consistency. Without this, you will not accomplish your goal of rebuilding trust.
Open, transparent communication, as part of the fabric of the organization, with a greater emphasis on the people skills of the leaders has to be at the core of any organizational effort. Realizing that trust has been broken and realizing the need to make the effort to rebuild that trust have to be woven into the organization communication on a daily basis in some manner.
source: http://www.rigzone.com/news/oil_gas/a/150123/How_Can_Oil_Gas_Firms_Manage_Talent_Better/?pgNum=1
